Frequently Asked Questions
How long does a repair take?
Standard repair time is 3-5 business days from the moment we receive your device. For more complex issues, it may take up to 7 business days.
How much does a repair cost?
Repair prices depend on the plotter model and the type of defect. You can find detailed pricing on our Repair & Pricing page.
Is the repair covered by warranty?
Yes! All our repairs come with a 30-day satisfaction warranty.
What the warranty covers:
- Free re-repair of the same issue within 30 days
- We cover return shipping costs for warranty claims
- Warranty applies to the repair performed and replaced parts
What is NOT covered by warranty:
- Mechanical damage occurring after device receipt
- Defects caused by improper use
- New, different problems unrelated to the repair performed
If the same issue reoccurs within 30 days, we'll fix it completely free of charge!
How do I send my plotter for repair?
- Contact us through our contact form
- You'll receive packing instructions and shipping address
- Send the device via InPost parcel locker, courier or postal service
- Once received, we'll send you a repair quote
Shipping box purchase option: If you don't have a safe or original packaging, you can order a special shipping box from us (+50 PLN / +€15). We'll send you a sturdy box with padding in which you can safely pack and ship your device for repair. You can select this option in the request form.
Do you repair all Cricut models?
Yes, we repair all Cricut plotter models, including:
- Cricut Maker
- Cricut Explore Air 2
- Cricut Joy
- Cricut Venture
- And many others
Where do replacement parts come from?
Cricut does not sell replacement parts for their devices. Therefore, all repairs (except for rollers) are completed using tested, recycled parts from other machines. We guarantee their full functionality and warranty coverage. We only replace rollers with brand new originals.
How to accurately describe the device problem?
Very important: When filling out the repair request form, describe in detail all the issues you're experiencing.
Why is this so important?
- If we detect and repair only the reported issues, and you miss other problems, we'll need to do additional repair work
- For additional repairs (not previously reported) you'll cover the shipping costs both ways
- A comprehensive description allows us to fix everything in one go
Tip: Instead of writing "doesn't work", describe exactly what happens: "device doesn't detect material", "makes loud noise during cutting", "won't connect via Bluetooth", etc.
Where are you located?
Our headquarters is in Poland, but we offer repairs for customers across Europe. We handle shipments from all EU countries.
Can I bring my plotter in person?
Currently, we only accept devices via courier shipment. This allows us to serve customers from all over Europe.
What if my device cannot be repaired?
In such cases, we'll contact you before proceeding with the repair. You can decide whether you want to continue with the repair or return the device.
Costs if you decline the repair:
- You pay for diagnostics (€15-50 depending on model)
- You pay for return shipping
- You don't pay for repair or parts
Remember: If you decide to proceed with the repair, the diagnostics cost is always included in the repair price - you don't pay separately!
How can I track my repair status?
Once we receive your device, we'll keep you informed about each stage of the repair via email.
Have more questions?
If you didn't find an answer to your question, contact us - we're happy to help!